Residents have two starting routes: book a free Home Energy Navigator session to discuss upgrades, rebates and financing, or browse the linked marketplace to contact a vetted local contractor. The city's program page provides both links; there is no stated requirement to buy equipment before seeking guidance.
The free service described by Raleigh is advice. Its announcement does not promise free installation, a fixed rebate for every household or a particular reduction in a utility bill. Available incentives, project costs and financing need to be checked for the proposed work rather than treated as already approved benefits.
Use the official city page to reach the program, then compare the options for the home involved before committing to an upgrade. The reviewed city sources do not specify a universal income threshold, renter eligibility rule or enrollment closing date; this guide does not supply those missing terms.